Privacy Policy

The goal of this policy is to be transparent about what information Parsel collects, uses, and shares. It explains your rights with regards to that information, how to access and update your information, and how you can object to its use.

When we refer to “Parsel”, “we”, or “us”, we mean “Parsel Exchange Private Limited”, a company registered in Mumbai, India.

When we make changes to our Privacy Policy, we will revise the date at the top of this page. We may also notify you via in-app messages or by mail.

What information we collect and how we use it

Parsel collects the following information about you when you provide it to us and use our services:

Account and Profile Information When you sign up, create a profile, set your preferences, or pay for your subscription or courses, Parsel collects your name, username, password, email, address, professional background, and any profile pictures you choose to upload.

We use this information to correctly identify you, communicate with you, and provide you with customer support. We also use this contact information for accounting and administrative purposes, for transactional emails including app and billing notifications, and to notify you about new features, courses, and discounts that are appropriate for your learning needs.

User-generated Content As you learn on myLearn, you may upload the notes you make while learning, the choices you make on practice and diagnostic tests, and the questions and comments that you post on the forums. We store this content and may use it to notify you about new features, courses, and discounts that are appropriate for your learning needs.

Device Information and Log Data We collect information about the type of device you use to access Parsel, as well as your device settings, operating system, browser information, connection type, IP address, and the URLs of referring pages. We also log the date and time you access Parsel, as well as any error or crash data.

We store and use device and location information to help us optimize Parsel’s performance and improve the overall experience of Parsel. Your log data helps us gauge the effectiveness of our courses and improve the learning environment, troubleshoot errors, analyze performance, resolve reliability issues, perform security audits, and investigate potential service fraud or abuse.

Payment Information Customers that purchase courses or subscriptions on Parsel provide us, or our payment processors, with billing details such as credit or debit card information, banking information, and billing addresses. When you purchase a subscription through one of our payment processors, we receive only partial information. Parsel does not store your credit or debit card or banking information on our servers.

We use your payment information in order to fulfil, track, and manage your purchases.

Service Metadata This data is generated automatically, when you visit Parsel. It provides us with information about how you browse our website. That includes the links you click, the search terms you use, and the features you access.

We use this metadata to help us understand how our users learn, and what they find most valuable. We also use this information to measure the efficiency of our product, enhance our services, and guide our future development.

Support Information The information you provide to our team, including any troubleshooting documentation or screen shots may be saved as part of your support history.

We use this information to resolve any issues you are having, relay feedback to our team, respond to your comments and requests, and confirm your purchases and refunds. We also use this data to provide you with security alerts and technical notices.

Cookie Information Parsel and our third-party advertising and analytics partners use cookies and similar technologies for tracking across different devices, websites and online services.

We use this information both for secure authentication and for the maintenance of your active sessions. Our third-party partners use cookies for the purposes of marketing, ad targeting, and performance analytics.

Integrations and Linked Services Parsel offers integrations with a number of third-party services. For instance, you can sign up and log into Parsel by using Google and other third-party authentication providers.

Whenever you link to one of these third-party services, Parsel is authorised to connect and transfer information as specified by our agreement with that linked service.

We use this information to authenticate, connect, or link your third-party accounts to Parsel. However, we do not receive or store passwords for any of these third-party services.

To understand what data may be shared with Parsel when you enable these integrations, please check the settings, permissions and privacy policies of these third-party services.

How we share information

We do not Sell your Information We appreciate our users’ need for privacy. We will never sell information about you, your profile, the content you create on Parsel, to advertising companies or other third parties.

Community and Forums Parsel offers forums. Any comments you contribute to these platforms may be read, collected, or used by any other user of the same forum. Your information may remain posted on these sites, even if your account is deleted at your request.

Testimonials and Case Studies We might contact you with a request to provide information that would appear, as a testimonial or case study, on our website and our advertisements. In this case, we would seek explicit consent to use this information.

Social Media Links and Third-Party Widgets Some Parsel services include social media links and widgets. In order to function properly, these features may set a cookie that records the Parsel page from which you engaged them, as well as your IP address. These features may also link to other websites or services whose privacy policies differ from ours. As a result, any information you provide to them will be governed by their policies and not this one.

Legal Compliance and Fraud Prevention In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Use, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of Parsel, its users, or the public as required or permitted by law.

Changes in Business If Parsel engages in a merger, acquisition, reorganization, bankruptcy, dissolution, sale of company assets, financing, public offering of securities, or due diligence and other steps in contemplation and negotiation of such activities, we may share or transfer information that we collect under this privacy policy, subject to standard confidentiality agreements.

How we store, secure, and transfer information

Third Party Service Providers Parsel contracts with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, Parsel uses third party services to provide hosting, maintenance, backup, virtual computing, storage, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contracts with these services provide for the maintenance, confidentiality, security, and integrity of the information we share with them.

Data Security Parsel implements the industry’s best data security practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure.

The third-party service providers that we use for infrastructure and payment processing adhere to the same privacy and security principles as we do.

We conduct regular, manual and automated security audits. We also participate in voluntary penetration tests performed by third parties; these test are followed by concrete, internal security policy updates and actionable engineering items for our development team. When possible, your data is also stored in anonymised form.

While no system is infallible, we strive to keep our systems secure and constantly updated.

Data Retention Parsel stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again. Parsel may also retain certain information for as long as necessary in order to support business operations, or as required by law.

International Data Transfers Parsel collects information internationally, and uses hosting and cloud computing infrastructure located primarily in India to transfer, process and store information. In order to provide you with our service, we may also transfer your data to third-party services. Please refer to the List of Data Sub-Processors for more information about why we use those third-party services, and where they are located.

Your data rights and choices The following is a summary of choices you can make to exercise your data rights:

Opt Out of Promotional Communications You have the right to opt out of receiving any promotional communication. To unsubscribe from promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.

Access and Update Personal Information You have the right to access and edit your profile information at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, use the Personal Information section of the Parsel website. If you require assistance, please contact our Support team.

Right to be Forgotten You have the right to be forgotten which means that, at any time, you can request that Parsel permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.

Data Portability You have the right, at any time, to request and receive the information that you have provided to Parsel. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.

Request That We Stop Using Your Information Even if you have previously consented to our Terms of Use and Privacy Policy, you have the right, at any time, to change your mind and object to the collection, use, and processing of your personal information. Additionally, you are under no contractual obligation to continue to provide any information to Parsel. However, we require certain information in order to provide you with our services. Therefore, if you disagree with the terms of this Privacy Policy or our Terms of Use, you should stop using Parsel, and contact us so that we may delete your information.